CMS ACCESS: Getting the Patient in the Door Is the Hard Part
It's very hard to automate patient referrals into a digital health program. You'd think patients will see a program like CMS ACCESS online and onboard themselves, but there's a lot more to it.
We've spent the last year at RevelAI Health building for this model, and most of that time went into a problem that isn't in the RFA at all: how does a patient actually get into your program, and how do you keep them there for twelve months? I want to share how we think about it, what the evidence says, and what we're building.